Shipping Policy
FREE Worldwide Shipping
As soon as your order will be shipped your tracking number will be connected to your order and you will receive a confirmation e-mail. To track your order simply press the "View your order" button. On your order page, you will find an option to track your order. Please see below for the estimated shipping times to your country/region.
Estimated shipping times:
- Germany - 2 to 4 business days.
- EU and UK - 2 to 6 business days.
- USA and Canada - 10 to 14 business days.
- Australia - 10 to 15 business days
Important note: Please note that all estimated shipping times are based on normal conditions. Due to COVID, some delays can be expected and should be checked separately here. Also every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Please note that customs in some countries do take longer times to clear and scan incoming packages.
Order Processing times:
Order processing time is between 5 and 10 business days and is used for the personalization of your unique bracelets. Please note that order processing time must be added to shipping times.
Taxes
International taxes might be applied depending on your country's taxes policy. Customs duty is calculated as a percentage of the customs value of the goods. The percentage or rate varies depending on the country. That is your responsibility to check taxes conditions in your country before purchasing
Order cancellations
We produce custom-made products, thus, we will not be able to modify/cancel an order once it has begun to be processed. In case you need to modify/cancel your order reply to the order confirmation e-mail within one hour. Later we can not apply a modification or cancelation.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, or undeliverable as addressed because you input the wrong name or address, will not be refunded. Please do remember to check your address carefully when you place an order.